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I hate doing these negative posts but this one’s got me very pissed off. I recently blew out my desk lamp, which is a fairly expensive Ott-Lite VisionSaver desklamp designed to not put any undue stress on your eyes while working at your desk.
So I ordered one from BudgetLighting.com as it was the cheapest place I could find online. The online order system said it was in stock and I purchased a couple. This was the 13th….
Today I get an email only after asking where the hell my order is saying it’s on back-order till July 9th. I hate working in the dark and my house lighting just isn’t cutting it, especially on days like today when it’s kind of gloomy outside.
They could have let me know a week ago when I ordered the damn things. Now it’s just a major inconvenience to try and find another bulb.
Damien Komala
Damien is a 14 year web design veteran with a wide array of talents ranging from web design, strategic planning to CSS and PHP development. This coupled along with a solid SEO background gives him a unique skill-set well suited for freelance design and development projects.
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After a few emails back and forth with Paul,the customer service representative, I realize I may have been a bit harsh in my initial post.
Online customer service is such a finicky area esepecially when it comes to keeping the customer informed of possible back-orders or issue with the order in general. Communication is the key to keeping online customers and though they dropped the ball on this one, they are making an effort to better their customer service in the future.